Everyday Ascend Return Policy | Replacements & Refunds

Last updated: September 22, 2026

Our goal is to deliver high-quality products that represent the Everyday Ascend mission and mindset. If something isn’t right with your order, please contact us. This policy explains how returns, exchanges, replacements, and cancellations are handled.

Returns and Exchanges

You may request a return or exchange within 30 days of delivery.

To be eligible, an item must be:

Unworn and unwashed
In its original condition
In its original packaging
Returned with its original tags attached

Customers are responsible for return shipping costs. Return shipping charges are non-refundable.

All returned items are inspected. Everyday Ascend reserves the right to approve or deny a return or exchange based on the item’s condition. Items that do not meet the requirements above will not be eligible for a refund, exchange, or store credit.

To request a return or exchange, email support@everydayascend.com with your order number, the item involved, and the reason for your request.

Do not mail an item back without approval and return instructions from our team.

Refunds

After an eligible return is received, inspected, and approved, refunds are generally processed within 5 to 7 business days to the original payment method.

Your bank, credit card company, or payment provider may require additional time to post the refund to your account.

Original shipping charges and return shipping costs are non-refundable unless the return is the result of a damaged, defective, misprinted, or incorrect item.

Sale and Promotional Items

Eligible items purchased during a sale or as part of a promotion may be returned within the standard return period. However, approved refunds for sale and promotional items will be issued as store credit only.

Store credit does not expire and can be applied to a future purchase.

Final-Sale Items

The following items are not eligible for a standard return or exchange:

Mystery boxes and mystery items
Items marked “Final Sale” at the time of purchase
Gift cards

Mystery products may include items from current releases, past releases, unproduced samples, misprints, or products with minor irregularities. Mystery products are final sale and are not eligible for discounts or promotional offers.

If a final-sale item arrives materially damaged or is not the item you ordered, contact us within the damage-reporting window below.

Damaged, Defective, Misprinted, or Incorrect Items

If your order arrives damaged, defective, materially misprinted, or incorrect, report the issue within 48 hours of delivery.

Email support@everydayascend.com and include:

Your order number
A description of the issue
A clear photo of the affected area
A photo of the full product
A photo of the shipping label and packaging

Once the issue is reviewed and approved, we will replace the affected item at no additional cost. If a replacement is unavailable, we will work with you on an appropriate resolution.

Claims submitted without the requested information or after the 48-hour reporting period may not be eligible.

Order Cancellations

Cancellation requests must be submitted within 24 hours of purchase.

Email orders@everydayascend.com immediately with your order number. We will make every reasonable effort to accommodate your request, but cancellation cannot be guaranteed if fulfillment has already started or the order has shipped.

Order Changes and Address Corrections

If you need to change an item, size, or shipping address, contact orders@everydayascend.com as soon as possible.

We will try to make the requested change before fulfillment begins, but changes cannot be guaranteed after an order has been processed or shipped.

Customers are responsible for entering a complete and accurate shipping address at checkout. Additional shipping charges may apply if an order must be resent because of an incorrect or incomplete address.

Lost, Delayed, or Stolen Packages

Everyday Ascend is not responsible for packages that are:

Marked as delivered by the carrier but cannot be located
Lost because of an incorrect or incomplete address entered at checkout
Delayed because of weather, carrier issues, or circumstances outside our control

If your shipment appears to be missing, email orders@everydayascend.com with your order number and tracking information. We will assist with a carrier investigation or claim when possible.

Klarna Purchases

Eligible purchases made with Klarna may be returned within 14 days of delivery.

For an eligible Klarna return:

Items must be unworn and in their original condition and packaging
Refunds are issued to the original Klarna payment method
Klarna returns are not eligible for exchanges or store credit
No restocking fee applies
Approved returns include free return postage
Refunds are generally processed within 14 business days after the return is received and inspected

Klarna cannot be used to purchase gift cards.

To request a Klarna return, email support@everydayascend.com with your order number, the item you want to return, and the reason for the return. We will provide a prepaid return label and instructions after approval.