Frequently Asked Questions

Last updated: September 22, 2026

Find answers about order processing, shipping, returns, exchanges, damaged items, mystery products, and customer support below.

How long does it take for my order to ship?

Most orders are processed and shipped within 5 to 8 business days, excluding weekends and holidays. Many orders ship sooner.

Processing may take slightly longer during new releases, sales, holidays, or other high-volume periods. You’ll receive a shipping confirmation email with tracking information as soon as your order ships.

Do any products require additional processing time?

Yes. Apparel in sizes XS, 4XL, and 5XL may be fulfilled on demand and can require additional processing time. When applicable, this will also be noted on the product page.

Items fulfilled on demand may ship separately from the rest of your order.

Why did my order arrive in separate packages?

Some orders may arrive in more than one package because of extended sizes, different product types, or separate fulfillment requirements.

When available, tracking information will be provided for each shipment. Receiving one package does not necessarily mean the rest of your order has been forgotten.

How much does shipping cost?

Available shipping methods, rates, and applicable free-shipping promotions are shown at checkout before you complete your purchase.

Do you ship internationally?

We currently ship within the United States only. International shipping may be offered in the future.

Can I change or cancel my order?

Cancellation requests must be submitted within 24 hours of purchase. After that, we cannot guarantee that your order can be canceled because fulfillment may have already started.

If you need to cancel your order or correct your shipping address, contact us immediately at orders@everydayascend.com. We’ll make every reasonable effort to help before the order is processed or shipped.

What is your return and exchange policy?

Standard returns and exchanges may be requested within 30 days of delivery.

To be eligible, an item must be:

Unworn and unwashed
In its original condition
In its original packaging
Returned with its original tags attached

Customers are responsible for return shipping costs, and return shipping is non-refundable. Every return is inspected and must be approved before a refund, exchange, or store credit is issued.

Contact support@everydayascend.com before returning anything. Returns sent without approval may not be accepted.

Can sale or promotional items be returned?

Eligible items purchased during a sale or as part of a promotion may be returned, but approved refunds will be issued as store credit only.

Store credit does not expire and can be applied to a future purchase.

Which items are final sale?

The following items cannot be returned or exchanged:

Mystery boxes and mystery items
Items marked “Final Sale”
Gift cards

What should I know before ordering a mystery item?

Mystery items are randomly selected and may come from current releases, past releases, or unproduced samples. They may also include misprints or other minor irregularities.

All mystery items are final sale, with no returns or exchanges. Mystery items are also not eligible for discounts or promotional offers.

What if my item arrives damaged, defective, misprinted, or incorrect?

Please report the issue within 48 hours of delivery by emailing support@everydayascend.com.

Include:

Your order number
A description of the problem
A clear photo of the affected area
A photo of the full product
A photo of the shipping label

After the issue is reviewed and approved, we’ll replace the item at no additional cost.

What if my tracking says delivered, but I can’t find my package?

First, check with:

Other members of your household
Neighbors or nearby units
Parcel lockers or mailrooms
Your local carrier or post office

We’re not responsible for packages marked as delivered by the carrier, packages lost because of an incorrect address entered at checkout, or carrier-related delays. However, we’ll assist with a carrier investigation or claim when possible.

For help, email orders@everydayascend.com with your order number and tracking information.

What if I entered the wrong shipping address?

Contact orders@everydayascend.com as soon as possible. We’ll try to correct the address before your order is processed or shipped, but changes cannot be guaranteed once fulfillment begins.

If an order is returned because the address entered at checkout was incorrect or incomplete, additional shipping charges may be required to resend it.

When will I receive my refund?

After an eligible return is received, inspected, and approved, refunds are generally processed within 5 to 7 business days to the original payment method.

Approved store credit is generally issued within 2 business days of return approval. Your bank or payment provider may require additional time to post a refund.

Are Klarna purchases handled differently?

Yes. Eligible Klarna purchases may be returned within 14 days of delivery.

Items must be unworn, in their original condition, and in their original packaging. Approved Klarna returns include free return postage, and refunds are issued to the original Klarna payment method only. Klarna purchases aren’t eligible for exchanges or store credit.

Klarna cannot be used to purchase gift cards. Contact support@everydayascend.com before returning a Klarna purchase.